We streamline processes, improve quality,
increase efficiency.

The best solutions in healthcare!

healthcare

We streamline processes, improve quality, increase efficiency.

The best solutions in healthcare!

healthcare

Areas in which we operate

Effective and Patient-Centered Healthcare

Each of us becomes a patient. Our mission is to break down barriers in the healthcare system by implementing innovative solutions and
streamlining processes.

By using Lean Management and Six Sigma methodology, we support medical facilities
in increasing efficiency, implementing
innovations and building a culture
of continuous improvement!

Each of us becomes a patient. Our mission is to break down barriers in the healthcare system by implementing innovative solutions and streamlining processes.

By using Lean Management and Six Sigma methodology, we support medical facilities in increasing efficiency, implementing innovations and building a culture and building a culture of continuous improvement.

01 CT Optimization

Procedures optimizing the use of computed tomography in the emergency department.

Area
Emergency Medicine, Patient Flow, Efficiency of procedure execution

Benefits
1. Reducing waiting times in the emergency room by 15-20%
2. Reduction of legal claims
3. Compliance with WHO guidelines

02 Pain Management

Model of effective pain management in the emergency department.

Area
Emergency Medicine, Staff Engagement, Efficiency of procedure execution

Benefits
1. Reduction of emergency room costs
2. Reducing waiting times in the emergency room
3. Increase in patient satisfaction
4. Improvement of Staff Job Satisfaction

03 Effective Treatment

Copyrighted methodology for optimizing patients' treatment pathways.

Area
Efficiency of procedure implementation, Patient flow, Staff engagement

Benefits
1. Improvement of satisfaction indicators
2. Reduction of length of stay
3. Improvement of profitability

04 Effective communication

Training in Effective Communication Between Staff, Patients, and
Colleagues. Conflict Resolution.

Area
Staff engagement

Benefits
1. Reduction of complaints and claims
2. Increase in engagement
3. Improvement of internal communication

05 Resource management

Asset management based on
RFID technology.

Area
Asset Management, Patient and Staff Flow, Technology Implementation

Benefits
1. Reduce CAPEX on equipment
2. Improvement of equipment capacity utilization
3. Improving compliance
4. Access control management

Areas in which we operate

Asset
management

Asset management in healthcare facilities: how to increase revenue, reduce costs, and optimize the use of operating rooms
and medical equipment.

Problem: Underutilized medical equipment means lost revenue, longer patient queues, and unnecessary capital expenditures. Lack of asset control hinders planning and increases operational risk.

Solution: The Operify team helps healthcare facilities fully leverage the potential of their medical equipment. We identify inefficiencies and implement solutions that improve availability and utilization without disrupting hospital operations.

How do we do it? We apply proven optimization methods based on Lean Management – a management philosophy aimed at maximizing customer value by eliminating waste across all organizational processes. We integrate Lean Management with the latest technologies (e.g., RFID). We analyze data, collaborate with Staff, and implement continuous improvement systems.

Benefits for the Hospital:

• Revenue increase (by at least 5%).
• Reduction of capital expenditures (CAPEX) by up to 15% in the first year.
• Improved equipment utilization rate.
• Shorter patient waiting times.
• Better asset control.

Emergency Medicine

Emergency Medicine, Emergency Departments (ED), Optimizing ED operations: fewer queues, higher revenue, satisfied Staff and Patients.

Problem: Long patient queues, dissatisfaction, overburdened staff, and insufficient fixed payments from the National Health Fund (NFZ) are daily challenges for EDs, negatively impacting hospital finances and reputation.

Solution: The Operify team provides comprehensive support in optimizing the ED. We improve NFZ billing, standardize processes, train staff, and assist with the implementation and optimization of IT systems.

How do we do it? We apply proven optimization methods based on Lean Management – a management philosophy aimed at maximizing customer value by eliminating waste across all organizational processes. We work closely with staff, analyze data, and implement continuous improvement systems.

Benefits for the Hospital:

• Increased revenue from NFZ (higher daily rate → by PLN 5,000–10,000 per day).
• Cost reduction (fewer unnecessary diagnostic tests).
• Shorter patient waiting times.
• Improved Patient and Staff satisfaction.
• Fewer patient complaints to the Patient Ombudsman.
• Fewer patient complaints to NFZ.
• Prevention of Staff burnout.
• Redukcja rotacji pracowników

Implementation Examples:

“Streamlining Procedure Billing in the ED”

Enhancing the quality and efficiency of medical procedure reporting in the Emergency Department through comprehensive system analysis, proposing optimal solutions, and practical implementation.

“ED Comfort Care”

Oligoanalgesia – It is estimated that nationwide, only 25% of ED Patients receive adequate pain management. Pain is one of the most common reasons Patients seek medical assistance, accounting for nearly 40% of all annual ED visits. Regardless of age, race, gender, socioeconomic status, or education, pain can affect anyone.

Timely and effective pain management is critical to Patient comfort, satisfaction, and recovery. However, growing evidence shows that Patients often receive inadequate pain management, both in EDs and pre-hospital settings.

Effects of Proper Pain Management:

✔ Shorter queues – Fast and effective pain treatment shortens the overall care process.

✔ Patient comfort – Inadequate pain management causes suffering, which can be reduced or eliminated, directly improving Patient satisfaction.

✔ Compliance – Untreated or poorly treated pain can lead to health complications, increasing medical care costs and potentially resulting in legal claims from Patients and reputational harm to the facility.

Patient flow

Seamless Patient Flow – Optimizing the Journey from Admission to Discharge Reduce Length of Stay, Increase Hospital Throughput, and Improve Satisfaction for Patients and Personnel!

Problem: Inefficient Patient flow wastes time and money. Long queues, extended stays, and lack of coordination lower profitability and quality of care.

Solution: The Operify Team optimizes Patient pathways throughout the hospital. We analyze processes, identify bottlenecks, and implement improvements: shortening length of stay, improving communication, and eliminating unnecessary steps.

How do we do it? We apply proven optimization methods based on Lean Management – a management philosophy aimed at maximizing customer value by eliminating waste across all organizational processes. We work closely with staff, analyze data, and implement continuous improvement systems.

Benefits for Your Hospital:

Quantitative: Shorter length of stay, increased throughput, reduced costs, improved bed occupancy rates.

Qualitative: Greater Patient and Personnel satisfaction, better communication, streamlined discharges, fewer adverse events.

Efficiency of procedure implementation

Procedure Execution Efficiency—Standardizing Procedures for Safety and Profitability, Implement Uniform Standards to Improve Quality, Reduce Risk, and Boost Performance!

Problem: Lack of standardized medical procedures increases risks for Patients, results in inconsistent care quality, and can lead to financial losses.

Solution: The Operify Team, in collaboration with Medical Personnel, develops and implements detailed, standardized operating procedures (SOPs) for key medical activities. We provide training and tools to monitor compliance with standards.

How do we do it? We map processes, identify risk areas, and develop clear guidelines based on best practices and scientific evidence.

Benefits for Your Hospital:

Quantitative: Cost reduction, increased efficiency, fewer medical errors, improved quality indicators.

Qualitative: Greater Patient safety, higher Patient and Personnel satisfaction, easier onboarding of new Personnel, stronger reputation, easier accreditation.

Staff engagement

Operify – Personnel Engagement: Because a Motivated Team Makes a Strong Hospital, Build an Engaged and Effective Personnel Who Passionately Care for Patients and Support Your Facility’s Growth.

Problem: Burnout, conflicts, high turnover, and recruitment challenges are serious issues negatively affecting care quality, financial outcomes, and the hospital’s reputation.

Solution: The Operify Team helps build an engaged and motivated Personnel. We conduct in-depth diagnostics, identify root causes, offer practical workshops and training, and support the implementation of systemic solutions.

How do we do it? We apply proven methods of diagnostics, workshops (communication, emotional coping), and training (feedback, mediation). We collaborate with the Experiential Learning Hub.

Benefits for Your Hospital:

Quantitative: Lower turnover and absenteeism, higher productivity, improved satisfaction indicators.

Qualitative: Better work atmosphere, fewer conflicts, stronger reputation, improved care quality, greater alignment with organizational goals, increased innovation.

Implementation of technology

Operify – Technology Implementation in Healthcare Facilities: Successfully and Under Control, Select and Implement IT Solutions That Truly Improve Your Hospital’s Operations—Without Risk and Unforeseen Costs.

Problem: Implementing new technology is a complex and costly process. Choosing the wrong solution, budget overruns, and integration issues are common challenges.

Solution: The Operify Team supports hospitals throughout the entire technology implementation process—from needs assessment, review and optimization of existing procedures, to selection, implementation, and post-deployment support.

How do we do it? We provide comprehensive support, independent consulting, and have experience in project management. We collaborate with the hospital’s IT department and engage Personnel in the change process.

Benefits for Your Hospital:

• Time and cost savings.
• Risk minimization.
• Maximum return on investment.
• Access to experts.
• Full cost control.

Each of us becomes a patient. Our mission is to break down barriers in the healthcare system by implementing innovative solutions and
streamlining processes.

By using Lean Management and Six Sigma methodology, we support medical facilities
in increasing efficiency, implementing
innovations and building a culture
of continuous improvement.

Each of us becomes a patient. Our mission is to break down barriers in the healthcare system by implementing innovative solutions and streamlining processes.

By using Lean Management and Six Sigma methodology, we support medical facilities in increasing efficiency, implementing innovations and building a culture and building a culture of continuous improvement.

CT Optimization

Procedures optimizing the use of computed tomography in the emergency department.

Area
Emergency Medicine, Patient Flow, Efficiency of procedure execution

Benefits
1. Reducing waiting times in the emergency room by 15-20%
2. Reduction of legal claims
3. Compliance with WHO guidelines

Pain Management

Model of effective pain management
in the emergency department.

Area
Emergency Medicine, Staff Engagement, Efficiency of procedure execution

Benefits
1. Reduction of emergency room costs
2. Reducing waiting times in the emergency room
3. Increase in patient satisfaction
4. Improvement of Staff Job Satisfaction

Effective Treatment

Copyrighted methodology for
optimizing patients' treatment pathways.

Area
Efficiency of procedure implementation, Patient flow, Staff engagement

Benefits
1. Improvement of satisfaction indicators
2. Reduction of length of stay
3. Improvement of profitability

Effective communication

Training on effective communication
komunikacji Personelu z Pacjentami
Colleagues. Conflict Resolution.

Area
Staff engagement

Benefits
1. Reduction of complaints and claims
2. Increase in engagement
3. Improvement of internal communication

Resource management

Asset management based on
RFID technology.

Area
Asset Management, Patient and Staff Flow, Technology Implementation

Benefits
1. Reduce CAPEX on equipment
2. Improvement of equipment capacity utilization
3. Improving compliance
4. Access control management

What can you gain from collaborating with us?

– Compliance with the requirements of the Act on Quality in Healthcare and Patient Safety.
– Better access to medical services, including shorter waiting times and faster diagnosis.
– More efficient use of resources – less waste, more available services.
– Zadowolenie Pacjentów – poprawa komunikacji z Personelem i budowanie zaufania.

What can you gain from
collaborating with us?

– Compliance with the requirements of the Act on Quality in Healthcare and Patient Safety.
– Better access to medical services, including shorter waiting times and faster diagnosis.
– More efficient use of resources – less waste, more available services.
– Zadowolenie Pacjentów – poprawa komunikacji z Personelem i budowanie zaufania.

Our Partners / Trusted us

Methodology tailored to needs

DMO+ (Understanding)

At the first level of change, it is crucial to understand the actual needs of the Patient and Medical Staff. For the selected case, we analyze the entire Patient journey, from the moment of entry into the facility to the completion of treatment. We map processes, considering the perspectives of Patients, Staff, and Management. Based on this data, we identify areas that need improvement and implement the first
changes, which bring immediate benefits:

● Higher service quality.
● Reduction of operational costs.
● Increase in team engagement.

The key outcome is standardization, which forms the basis for the quality management system, ensuring the sustainability of changes and becoming the foundation for further improvements.

DMAIC (Optimization)

The second level applies to processes that are already standardized. It is based on a comprehensive analysis using Lean or Six Sigma methodology. We use advanced data analysis to thoroughly understand the root causes of problems and identify the best solutions. We optimize processes while considering:

● Modern technologies supporting diagnosis and treatment.
● Staff Management to increase its efficiency.
● Logistics and resource management, reducing waste and increasing service availability.

At this stage, healthcare facilities select targeted changes and implement technology, achieving better efficiency and patient satisfaction.

Art of Possible (Transformation)

The final stage is a comprehensive transformation of processes, designed from scratch using innovative technologies and approaches. Through the "blank slate" method, we design a new healthcare system that:

● Meets the future needs of the facility and patients, and enables the use of advanced technological solutions, such as automation, predictive systems, and advanced data management.
● The foundation is a long-term strategy, ensuring scalability and lasting effects of the transformation.

This is the stage where we redefine healthcare standards, making them more efficient, intuitive, and adapted to the dynamically changing challenges.

Methodology tailored
to needs

DMO+ (Understanding)

Na pierwszym poziomie zmian kluczowe jest zrozumienie rzeczywistych potrzeb Pacjenta i Personelu medycznego. Dla wybranego przypadku analizujemy pełną ścieżkę Pacjenta, od momentu wejścia do placówki aż po zakończenie leczenia. Mapujemy procesy, uwzględniając perspektywę Pacjentów, Personelu i zarządzających. Na podstawie tych danych identyfikujemy obszary wymagające usprawnienia
changes, which bring immediate benefits:

● Higher service quality.
● Reduction of operational costs.
● Increase in team engagement.

The key outcome is standardization, which forms the basis for the quality management system, ensuring the sustainability of changes and becoming the foundation for further improvements.

DMAIC (Optimization)

At this stage, healthcare facilities select targeted changes and implement technology, achieving better efficiency and patient satisfaction.

Art of Possible (Transformation)

This is the stage where we redefine healthcare standards, making them more efficient, intuitive, and adapted to the dynamically changing challenges.

Do you see the challenge? We will find the solution!

We offer solutions tailored to the specifics of healthcare facilities. Our experience in areas such as medical process optimization, resource management, service digitization, and healthcare innovations ensures
efficiency and tangible results. With us, you will modernize every aspect of your facility – shorten
patient service time, improve communication with Personnel, and optimize treatment
pathways. All of this with full support from our experts and ready-to-implement
tools.

Do you see the challenge?
We will find the solution!

Oferujemy rozwiązania dopasowane do specyfiki placówek medycznych. Nasze doświadczenie w obszarach takich jak optymalizacja procesów medycznych, zarządzanie zasobami, cyfryzacja usług czy innowacje w opiece zdrowotnej gwarantuje efektywność i realne rezultaty. Z nami zmodernizujesz każdy aspekt swojej placówki – skrócisz czas obsługi Pacjenta, poprawisz komunikację z Personelem i zoptymalizujesz ścieżki leczenia. Wszystko to z pełnym wsparciem naszych ekspertów i gotowymi narzędziami do natychmiastowego wdrożenia.

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We streamline processes, improve quality,increase efficiency.

The best solutions in healthcare!

healthcare